Operations Analyst, Finance

Location: Calgary
Legal Entity: CEDA Services & Projects LP (CSP)
Service Line/Department: Shared Services
# of Positions: 1

CEDA International Corporation, its subsidiaries and affiliates are leaders in providing best in class industrial maintenance and turnaround services to our various clients worldwide. As a trusted partner, the talented and passionate people of CEDA are committed 24/7 to delivering world class service through innovative technologies, equipment and processes, safely every time.

With over 2,200 employees worldwide we are committed to putting the right people, in the right place at the right time.

CEDA offers a casual work environment, opportunities for development, a competitive compensation package and excellent benefits.

If you’re ready to turn-around your career, CEDA has opportunities for you!

Position Summary

Summary: As the Operations Analyst, Finance you will be responsible for providing analytical and technical expertise in analyzing, designing, developing, implementing and supporting solutions for internal customers. The individual requires strong business and technical knowledge. Reporting to the Team Lead, ERP Operations, this role will work to deliver business and IT related initiatives on behalf of the ERP Operations team.


Key Duties and Responsibilities:

  • Assists user community in the operation of Dynamics AX ERP and related systems.
  • Ensuring high levels of customer satisfaction through resolution of Tier 2 and 3 support issues, and provide support or escalation as required.
  • Assist with creation of processes and procedures with input from business teams, project teams, and IT Support.
  • Provides technical assistance in identifying, evaluating, and developing systems and configurations.
  • Participate in the development and implementation of complex inter-related applications/solutions.
  • As appropriate, implement enhancements, change requests, break-fixes, patches and updates.
  • Provide regular updates on task completions, issue resolution, system readiness and other metrics identified.
  • Monitors and documents post-implementation problems and revision requests.
  • Maintains applicable documentation set to ensure it remains accurate and up to date.
  • Analyze current and future application limitations and make recommendations to provide for future capabilities.


Role Specifications:

  • 3 - 5 years of progressive work experience in the Information Technology field
  • IT Diploma or equivalent experience
  • Previous experience supporting ERP systems a must with a preference given to candidates with Dynamics AX 2012 experience
  • Perform customer needs assessments as well as evaluating software requirements
  • Maintain strong working relationships with customers, by listening, understanding and responding to identified needs
  • Ability to present information to individuals or groups; deliver presentations suited to the characteristics and needs of the audience
  • Align personal efforts and outcomes to achieve long-range goals to meet the vision of the organization 
  • Ability to meet deadlines, control scope; identifies and manage project risks
  • Apply working knowledge of the organization roles and relationships, as well as utilize available resources to resolve issues
  • Articulate complex and advanced technical knowledge in language that is understandable and appropriate for users
  • Pursue new knowledge on a continuous basis and implement best practices of the profession
  • Meet SLAs defined in association with the Team Lead ERP Operations, as part of the PMP process
  • Adhere to all CEDA policies and standards
  • Always demonstrate safe work practices

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhausted list of all responsibilities, duties and skills required.

Career Package

CEDA International Corporation and its subsidiaries, offer competitive wages, pension and benefit packages.  We provide training and opportunities for advancement.  In addition, the CEDA group of companies is committed to maintaining a positive and safe work environment.

CEDA is always recruiting qualified individuals who are career driven.  If you are ready to "Turn Around" your career and you meet or exceed our qualification requirements, please fill out an on-line application and forward your resume as directed on the website. Please include copies of your academic qualifications and training certificates.  Incomplete applications may not be considered.

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